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ITIL-4-BRM Pass Exam | Latest ITIL-4-BRM Exam Fee

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Peoplecert ITIL 4 Specialist: Business Relationship Management Sample Questions (Q32-Q37):

NEW QUESTION # 32
Which is an example of the 'explore' step of the service relationship journey?

A. Providing a service provider feedback about a desired new feature
B. Downloading a trial version of a service provider's software offering
C. Checking a service provider's reviews online before contacting the organization
D. Contacting a provider's service desk for assistance using a product

Answer: C

Explanation:
"Explore" involves researching potential service providers before engagement; checking reviews online exemplifies this initial discovery phase.

NEW QUESTION # 33
Which activity in the 'managing business relationship journeys' process executes the activities for the business relationship journey?

A. Analyze the organization's culture, strategy, and stakeholders
B. Manage exceptions
C. Follow the business relationship model
D. Review the relationship

Answer: C

Explanation:
"Follow the business relationship model" is the activity that carries out the defined sequence of journey steps, executing the business relationship journey in practice.

NEW QUESTION # 34
Which of the following describes a value stream?

A. A model that defines the key aspects of a relationship journey for a set of business stakeholders
B. A set of steps undertaken to create and deliver products and services
C. An operating model which defines the main activities required to respond to demand and facilitate value realization
D. Asset of organizational resources designed for performing work or accomplishing an objective

Answer: B

Explanation:
A value stream is defined as the series of steps an organization undertakes to create and deliver products or services, transforming demand into value.

NEW QUESTION # 35
An organization has set an objective that by the end of the year it will develop and communicate values and principles to be adopted by everyone within the organization relative to business relationship management (BRM).
What metric can BEST be used to assess whether this objective has been met?

A. Satisfaction of key stakeholders with the relationship
B. The service provider's image in the business
C Number and percentage of terminated contracts
C. Adoption of a common approach to BRM

Answer: C

Explanation:
Measuring the adoption of a common approach to BRM directly reflects whether the newly developed values and principles have been communicated and embraced across the organization by year's end.

NEW QUESTION # 36
In the context of the "business relationship management" practice, which statement is CORRECT?

A. Nurtures relationships at strategic levels
B. Focuses primarily on the needs of service users
C. Aims to manage agreements with consumers
D. Focuses on relationships between individuals

Answer: A

Explanation:
The Business Relationship Management practice is designed to nurture and maintain relationships with stakeholders at strategic and organizational levels, ensuring alignment between the organization's strategy and stakeholder needs.

NEW QUESTION # 37
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